At Omnicient Jewelry Sports and Kids LLC (Tina's Unique Boutique), we strive to provide our customers with an exceptional shopping experience. However, we understand that disputes may occasionally arise and are committed to resolving them fairly and efficiently. Below is our process for addressing and resolving customer disputes:

1. Contact Us First

We encourage customers to contact us directly for any issues or concerns. You can contact our customer service team via:

• Email: sales@ojsakshop.com

• Phone: +1 859 777 3383

• Online Contact Form: Contact Us.

Discussing the matter with our team can resolve most disputes quickly and amicably.

2. Timeframe for Dispute Filing

Customers must file disputes within 14 days of receiving their order. Disputes filed after this timeframe may not be eligible for resolution unless exceptional circumstances apply.

3. Required Information

To help us address your concerns promptly, please provide the following details when filing a dispute:

• Order number

• Full name and contact details

• A clear description of the issue

• Supporting documentation (e.g., product photos, proof of purchase, etc.)

4. Resolution Process

Once we receive your dispute, the following steps will be taken:

• Acknowledgment: We will acknowledge receipt of your dispute within 2 business days.

• Investigation: Our team will review the information provided and may request additional details if necessary.

• Resolution: We aim to resolve disputes within 7 business days of acknowledgment. Possible resolutions include exchanges, refunds, store credits, or other appropriate actions depending on the nature of the dispute.

5. Dispute Escalation

If you are not satisfied with the resolution, you may escalate the matter by:

• Requesting a review by a senior representative.

• Providing additional information or clarifications to support your claim.

We are committed to a fair outcome and will work with you to achieve this.

6. Exclusions

Please note that the following disputes may not be eligible for resolution:

• Disputes arise from misuse, improper handling, or unauthorized alterations of the product.

• Claims regarding items purchased from third-party sellers or unauthorized retailers.

7. Third-Party Mediation

In cases where an agreement cannot be reached, customers may seek third-party mediation through platforms such as PayPal or their credit card provider, where applicable. We will cooperate fully in such proceedings.

8. Customer Responsibility

We kindly ask customers to remain respectful and provide truthful information during the dispute process. Misleading claims or abusive behavior may result in the denial of the dispute.

Thank you for your understanding and cooperation. We value your business and are dedicated to resolving disputes professionally and transparently. If you have any questions about our dispute process, please do not hesitate to contact us.